FAQ'S
General
WHAT VENUES ARE CURRENTLY OPEN AT CRYSTAL SPRINGS RESORT?
Currently, the following Resort venues are open:
- Hotels: Grand Cascades Lodge, Minerals Hotel
- Spas: Reflections Spa, Elements Spa
- Golf: Ballyowen, Black Bear, Cascades, Crystal Springs, Wild Turkey, Minerals - Check Course Status Here
- Dining: Crystal Tavern, Springs Bistro, Restaurant Latour, Taqueria, Rosebud Roasters, Kites Restaurant, Zinc Cafe, Chef's Garden {seasonal}, Moonshine & The Farmstand {seasonal} - Check Hours of Operation Here
- Fitness Center: Yoga & fitness classes, cardio & weight training floor, sports courts, indoor swimming pool, outdoor pool, personal training
WHERE IS THE CLOSEST AIRPORT LOCATED?
Newark Liberty International Airport is located 1 hour from Crystal Springs Resort
WILL HOUSEKEEPING SERVICES BE PROVIDED EVERY DAY?
WHAT ACTIVITIES ARE AVAILABLE FOR GUESTS?
The Resort offers a wide array of activities across both properties, as well as nearby attractions for guests' enjoyment.
CAN YOU PROVIDE A BRIEF SUMMARY OF THE PROPERTY AND WHAT TO EXPECT?
Crystal Springs Resort is a spectacular NJ vacation destination, acclaimed as the New York Metro area's most unique four-season resort. From the roots in our farms to the adventures atop our mountain, you'll find 4-seasons of extraordinary less than an hour from New York City. Crystal Springs Resort offers so much to experience - Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.
Grand Cascades Lodge and Minerals Hotel are located approximately 3 miles apart (5-10 minute driving time).
WHERE IS CRYSTAL SPRINGS RESORT LOCATED?
Crystal Springs Resort is located in the rolling farmlands of the Garden State's picturesque northwest, just one hour from NYC and even closer to most northern and central NJ towns.
Grand Cascades Lodge (Hamburg, NJ) and Minerals Hotel (Vernon, NJ) are located approximately 3 miles apart (5-10 minute driving time).
WHO CAN I CONTACT FOR MORE INFORMATION ON CRYSTAL SPRINGS RESORT?
IS THERE FREE PARKING?
IS THERE VALET PARKING?
WHAT ARE THE AREA'S ATTRACTIONS SURROUNDING CRYSTAL SPRINGS?
There are a number of local attractions worth your while to check out during your stay at Crystal Springs Resort. Please visit our Area Attractions webpage for more information.
HOW FAR APART ARE THE HOTEL PROPERTIES?
IS SHUTTLE SERVICE AVAILABLE?
HOW CAN I FIND OUT ABOUT SPECIAL PROMOTIONS?
Please visit our Specials + Packages page for more information on current seasonal packages being offered at Crystal Springs Resort.
HOW CAN I RECEIVE EMAIL NEWSLETTERS?
IS THERE AN ON-SITE FITNESS CENTER?
WHO CAN USE THE POOLS AT CRYSTAL SPRINGS RESORT?
Guests staying at Minerals Hotel have access to the Minerals pool complex only.
Guests staying at Grand Cascades Lodge have access to the Biosphere, Vista 180, and the Minerals pool complexes. We ask that Grand Cascades Lodge guests bring a towel from their hotel when using the Minerals pool.
For the safety of our guests, there is a 48 inch height requirement for the slide at the Biosphere.
WHEN CAN GUESTS USE THE SWIMMING POOLS DURING THEIR STAY?
Currently, guests may access the swimming pools as follows on days of check-in and check-out:
Grand Cascades Lodge
- On the day of check-in, guests may access the pools beginning at 12:00 pm.
- On the day of check-out, guests may access the pools until 5:00 pm.
Minerals Hotel
- On the day of check-in, guests may access the pools beginning at 8:00 am.
- On the day of check-out, guests may access the pools until 5:00 pm.
ARE THERE FEES FOR CREDIT CARD USAGE THROUGHOUT THE RESORT?
ARE PETS ALLOWED AT CRYSTAL SPRINGS RESORT?
Only ADA certified service dogs are permitted at Minerals Hotel and Grand Cascades Lodge. No weight limit or fees will be imposed.
All service dog stays must be communicated at the time of hotel booking. Dogs will be registered with the Front Desk at check-in.
Need to board a pet during your stay? The Pet Spa, a respected pet lodging facility, is conveniently located at just a 10-minute drive from the Resort. Call 973.827.8881 to reserve accommodations.
WHERE CAN I EXPLORE EMPLOYMENT OPPORTUNITIES?
At Crystal Springs Resort, our lives are filled with the finer things in life 365 days a year and we're always looking for new staff who would thrive in our environment. We invite you to explore our diverse employment opportunities on our Careers webpage.
WHERE CAN I FIND MEDIA INFORMATION?
Please visit out Newsroom webpage for more information.
HOW DO I REPORT LOST OR MISPLACED ITEMS?
To lodge a formal report regarding items left behind at either of our hotels please visit chargerback.com.
Dining
HOW MANY RESORT DINING OPTIONS ARE AVAILABLE?
With your choice of an array of vibrant outdoor restaurants, you're guaranteed to make delicious memories. Please visit our dining section for restaurant profiles and hours of operation.
WHAT IS THE BREAKFAST CREDIT AMOUNT FOR OVERNIGHT GUESTS?
A breakfast credit of $40 is given per night, per reservation of hotel stay. Please note that this credit is not applicable to owner, group or wedding reservations. This credit may not be used towards any tax, service charge, or gratuity charges.
This credit may be used at the breakfast buffet or towards an a la carte breakfast at either the Crystal Tavern or Kites if the breakfast buffet is not available. Guests may only use this breakfast credit at whichever hotel they are staying at. Hours 8:00 ' 11:00am.
The breakfast buffet is $29.95 for adults {12+}, $19.95 {ages 4-11} plus taxes and fees.
IS ROOM SERVICE AVAILABLE?
DO I HAVE TO MAKE DINNER RESERVATIONS IN ADVANCE?
WHAT IF I NEED TO CANCEL A DINING RESERVATION?
HOTEL
CAN I REQUEST A LATE CHECKOUT?
WHEN ARE GUESTS ALLOWED TO ACCESS THE SWIMMING POOLS?
Currently, guests may access the swimming pools as follows on days of check-in and check-out:
Grand Cascades Lodge
- On the day of check-in, guests may access the pools beginning at 12:00 pm.
- On the day of check-out, guests may access the pools until 5:00 pm.
Minerals Hotel
- On the day of check-in, guests may access the pools beginning at 8:00 am.
- On the day of check-out, guests may access the pools until 5:00 pm.
DO YOU OFFER DAY PASSES TO THE POOLS?
HOW CAN I MAKE A HOTEL RESERVATION?
WHEN CAN I MAKE A RESERVATION?
Reservations are available 1 years prior to stay date.
WHAT IS THE MINIMUM AGE TO CHECK-IN?
WHAT CREDIT CARDS ARE ACCEPTED?
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Grand Cascades Lodge & Minerals Hotel Check-In & Check-Out
Check-In Begins at: 4:00pm
Check-Out: 11:00am
Late Check-Out: 1:00pm with a fee of $50.00*
Grand Villa Check-In & Check-Out
Check-In Begins at: 5:00pm
Check-Out: 11:00am
Late Check-Out is not available for the Grand Villa.
*Subject to availability.
WHAT IS THE RESERVATION & CANCELLATION POLICY?
Reservation Payment
Upon booking, the rate for the first night of stay plus tax will be secured as a deposit and charged to your credit card in order to guarantee your room. If you need to cancel within the 7 day period prior to your booking, this amount will be forfeited.
Cancellation Policy
We offer a No Hassle, No Penalty 100% Cancellation Policy* that allows for reservations to be moved or cancelled at any time and for any reason up to 7 days prior to the stay with no change or cancellation fees. Guests who do not arrive on their scheduled date of check-in will be charged and forfeit 100% of their stay.
To cancel your reservation, please call (855) 977-6473. We are open 7 days a week.
CAN EXTRA GUESTS BE ADDED AT CHECK IN?
Please find our policy regarding guest occupancy:
- Single rooms can accommodate up to 4 guests.
- Two bedroom suites can accommodate up to 6 guests.
- The Grand Villa can accommodate up to 16 guests.
Hotel rates are based on adult occupancy. Per NJ fire code law, the above occupancy limits may not be exceeded unless there is one child under the age of 3 in the booked party.
HOW DO THE GUEST EXPERIENCES AT GRAND CASCADES LODGE AND MINERALS HOTEL DIFFER?
Grand Cascades Lodge, recipient of the AAA 4-Diamond award, is unquestionably the finest property in the region. This Adirondack-style lodge sets the stage for the perfect harmony of luxury and nature's bounty, creating a four-star escape like no other. Grand Cascades Lodge is the perfect getaway for those in search of welcoming sophistication and elegance. Read More
Minerals Hotel, recipient of the AAA 3-Diamond award, is recreation rich destination for all ages. Whether you're looking for adventure or to kick back and enjoy nature, Minerals Hotel is the perfect choice set deep in the Mountains of the Appalachian Valley. Read More
WHAT TYPE OF OVERNIGHT PACKAGES ARE AVAILABLE?
When it's time to get away, Crystal Springs offers unique packages at an extraordinary value crafted just for you. Go ahead, check out what we consider to be our best packages of the season.
ARE THE ROOMS NON-SMOKING?
WHAT DO THE HOTEL PACKAGE CHARGES COVER?
Package charges on your reservation include the nightly room rate, daily breakfast credit, access to pools, premier health club & fitness classes as well as Recreation and Package Amenities. Please note, breakfast credit is not valid for owner, group or wedding reservations. Learn more: Group Recreation & Package Amenities.
A Convenience Fee of 3.5% will be assessed on all credit card payments at the time of check-out from the hotel.
Golf Outings
WHERE IS CRYSTAL SPRINGS RESORT LOCATED?
Crystal Springs Resort is located in the rolling farmlands of the Garden State's picturesque northwest, just one hour from NYC and even closer to most northern and central NJ towns.
Grand Cascades Lodge (Hamburg, NJ) and Minerals Hotel (Vernon, NJ) are located approximately 3 miles apart (5-10 minute driving time).
HOW MUCH DOES IT COST TO HOLD AN OUTING?
HOW MANY PLAYERS DO I NEED TO BE CONSIDERED A GOLF OUTING?
WHAT DAYS CAN WE HAVE AN OUTING AT CRYSTAL SPRINGS RESORT?
DO YOU PROVIDE OVERNIGHT ACCOMMODATIONS?
Yes, Crystal Springs Resort is a spectacular NJ vacation destination featuring 2 world-class hotels: Grand Cascades Lodge and Minerals Hotel with special group rates available at both properties. Discover the New York Metro area's most unique four-season resort offering Golf, Spa, Dining, Weddings, Catering, Meetings & more! You may come to think of our 4,000+ acre getaway as a playground for all ages.
WHAT IS THE AVERAGE TIME TO PLAY A GOLF OUTING?
DO OUTING PARTICIPANTS HAVE ACCESS TO DRIVING RANGE OR LOCKER ROOM AMENITIES?
WHAT IS THERE TO DO FOR NON-GOLFERS AT CRYSTAL SPRINGS RESORT?
There is something for everyone at Crystal Springs Resort! Non-golfers in your group can participate in beginner golf lessons with hands-on instruction. Take time to unwind with a relaxing spa treatment at one of our 2 award-winning day spas. Foodies can savor delicious dining outlets along with wine tasting and daily tours of our Grand-Award winning wine cellar at 4-star Restaurant Latour. Your group can stay in shape at our state-of-the-art fitness center offering 80+ weekly classes. Relax after the activity and take a dip in heated indoor and outdoor tropical pools, saunas and steam room. PLUS take advantage of a variety of seasonal activities including hiking, FootGolf, paint & sip, archery, rock climbing and more.
ARE GOLF LESSONS AVAILABLE PRIOR TO THE OUTING?
WHAT GOLF COURSES ARE RECOMMENDED FOR BEGINNERS?
ARE THERE BEVERAGE CARTS OUT ON THE COURSE?
Yes, each golf course features a fully stocked beverage cart.
ARE THERE PRIZES OR GIFT PACKAGES AVAILABLE FOR PURCHASE?
DOES CRYSTAL SPRINGS RESORT OFFER CLUB RENTALS?
WHAT IS THE PROCEDURE FOR ORGANIZATIONS THAT ARE TAX EXEMPT?
Spa
WHAT SHOULD I KNOW ABOUT MY SPA VISIT?
Please read the following spa policies and services available to our guests.
DO I HAVE TO MAKE SPA APPOINTMENTS IN ADVANCE?
We strongly recommend making spa appointments well in advance of the desired date as the spas fill up quickly. For appointments or to change any previously scheduled service at Elements Spa at Minerals Hotel or at Reflections Spa at Grand Cascades Lodge, call (855) 977-6473
HOW DO THE GUEST EXPERIENCES AT REFLECTIONS SPA AND ELEMENTS SPA DIFFER?
Crystal Springs Resort offers two luxurious spa locations, both named among The Top 100 Spas of America.
Reflections Spa combines the essence of fire and water are brought forth to create a rejuvenating oasis set to inspire even the most seasoned spa-goers.
Elements Spa features the healing powers of the Earth with a breathtaking design and treatments incorporating the most beneficial of minerals to create a true spa experience.
HOW FAR IN ADVANCE SHOULD I ARRIVE FOR MY SPA TREATMENT?
WHAT IF I NEED TO CANCEL A SPA APPOINTMENT?
Please provide a minimum of 24 hours advance notice of cancellations or changes. Appointments cancelled in less than 24 hours prior to the designated time and no-shows will be billed in full. Call (855) 977-6473 to cancel or change your Spa appointment.
Groups: Please provide 48 hours advance notice for group cancellations. Group appointments cancelled in less than 48 hours prior to the designated time and no-shows will be billed in full.
Weddings: Please provide 7 days advance notice for changing or cancelling wedding/bridal services at Reflections Spa. Services cancelled in less than the 7 days prior and no-shows will be billed in full.
WHAT IS THE POLICY ON SPA ATTIRE?
WHAT IS THE SPA POLICY ON CELL PHONES?
WHAT FORM OF PAYMENT IS ACCEPTED FOR SPA SERVICES?
IS PRICING GUARANTEED?
IS A GRATUITY INCLUDED IN THE PRICE OF A SPA TREATMENT?
WHAT ARE THE HOURS OF OPERATION FOR ELEMENTS AND REFLECTIONS?
Both Spa locations operate under the same schedule:
Monday - Saturday 9am - 9pm
Sunday 10am - 8pm
DO ELEMENTS SPA GUESTS HAVE ACCESS TO MINERALS SPORTS CLUB?
Elements Spa guests have access to amenities Monday - Thursday with a minimum of $135 spent on spa treatment.
On the weekends {Friday - Sunday} the cost is $35 to use amenities on top of $135 spa treatment.
DO REFLECTIONS SPA GUESTS HAVE ACCESS TO THE BIOSPHERE POOL COMPLEX?
IS THERE AN AGE REQUIREMENT TO UTILIZE THE SPAS AT CRYSTAL SPRINGS RESORT?
Guests must be 18 years of age or older to use the facilities at Reflections Spa.
Young adults age 13-17 may engage in limited services at Elements Spa.
CAN I PURCHASE A GIFT CARD FOR THE SPAS AT CRYSTAL SPRINGS RESORT?
Golf
HOW MANY GOLF COURSES ARE AVAILABLE AT CRYSTAL SPRINGS RESORT?
Crystal Springs Resort, the Northeast's premier golf resort destination, features 90 epic holes spread across 6 award-winning golf courses: Ballyowen, Black Bear, Cascades, Crystal Springs, Minerals and Wild Turkey. Nestled in the picturesque rolling hills of New Jersey's Sussex Skylands, the resort courses have been masterfully designed by the acclaimed Robert Trent Jones, Roger Rulewich and Robert von Hagge, creating unparalleled play not found at any other resort.
HOW FAR APART ARE THE GOLF COURSES?
As the Premier Golf Resort in the Northeast, Crystal Springs Resort boasts 6 award-winning, upscale public golf courses. All 6 courses are located within a five-mile radius. The golf experience at Crystal Springs is truly exceptional!
DO ANY OF THE GOLF COURSES FEATURE A PRO SHOP?
DO ANY OF THE RESORT COURSES OFFER CADDIES?
HOW FAR IN ADVANCE CAN I MAKE A TEE TIME?
WHAT ARE THE DIFFERENCES AMONGST THE SIX CRYSTAL SPRINGS GOLF COURSES?
Our award-winning course options offer various topography, skill level and price points.
Ballyowen is a World-class Irish links-style course, rated #1 in New Jersey. The course is situated on 250 sprawling acres atop a plateau, Ballyowen is surrounded by rolling farmland and craggy knolls.
Black Bear is a popular stomping ground for golfers and bears alike. Golfers of all abilities will enjoy at Black Bear Golf Club.
Cascades golf course presents golf for the innovated player. Measuring 3,627 yards, the course's design stresses playability and features junior tees to make the course more enjoyable for those new to the game. If you're looking for a quick round of golf, Cascades' 9-hole course is the perfect playing field for you!
Crystal Springs is ranked one of the 'Top 50 Toughest Courses in America' by Golf Digest. Crystal Springs Golf Club is recognized as one of the finest golf facilities in the northeastern United States.
Minerals golf course is the perfect fairway for the family. Advanced players can be challenged on a spectacular mountainside layout measuring over 2,305 yards -- while juniors have their own tees way ahead of mom and dad! Minerals features 9 holes of uniquely scenic golf at the base of Hamburg Mountain.
Wild Turkey was named one of New Jersey's Top Public Golf Courses. The course features two distinct terrain types reflect the expansiveness of Ballyowen and the rugged, multi-elevated nature of Crystal Springs. Multiple tee locations, generously wide fairways, and moderately contoured greens make Wild Turkey an enjoyable experience for all skill levels.
WHAT IS FOOTGOLF?
FootGolf is the newest and most exciting crossover sport to hit the country! FootGolf combines the precision, power and passion found in both golf and soccer to create one amazing playing experience. FootGolf is played by kicking a soccer ball (on a golf course) into an oversized hole to score - with rules that are similar to golf. FootGolf can be enjoyed by all ages from 7-107.
WHERE CAN I PLAY FOOTGOLF?
WHEN CAN I PLAY FOOTGOLF AND HOW MUCH IS IT?
The 18 hole Footgolf course at Cascades takes about 2 hours to play and is very affordable $25 per person on weekdays and $30 per person on weekends. Our 9 hole Footgolf course at Minerals takes about 1 hours to play with prices as low as $15 per person on weekdays and $20 per person on the weekend. Rewards members enjoy 20% off! Footgolf is the perfect teambuilding activity with various group packages available starting at $25 per person. For the ultimate Footgolf experience, golf cart rentals are available for $10.