HOW CAN I MAKE A HOTEL RESERVATION?
For your convenience, reservations can be made 24hrs a day by reserving online, or call (855) 977-6473 between 7am-10pm.
DO YOU OFFER DAY PASSES TO THE POOLS?
We are not offering pool day passes at this time. Please check back soon for updates.
WHEN ARE GUESTS ALLOWED TO ACCESS THE SWIMMING POOLS?
Currently, guests may access the swimming pools as follows on days of check-in and check-out:
Grand Cascades Lodge
- On the day of check-in, guests may access the pools beginning at 12:00 pm.
- On the day of check-out, guests may access the pools until 5:00 pm.
Minerals Hotel
- On the day of check-in, guests may access the pools beginning at 10:00 am.
- On the day of check-out, guests may access the pools until 5:00 pm.
HOW DO I REPORT LOST OR MISPLACED ITEMS?
To lodge a formal report regarding items left behind at either of our hotels please visit chargerback.com.
WHERE CAN I FIND MEDIA INFORMATION?
Please visit out Newsroom webpage for more information.
WHERE CAN I EXPLORE EMPLOYMENT OPPORTUNITIES?
At Crystal Springs Resort, our lives are filled with the finer things in life 365 days a year and we're always looking for new staff who would thrive in our environment. We invite you to explore our diverse employment opportunities on our Careers webpage.
ARE PETS ALLOWED AT CRYSTAL SPRINGS RESORT?
Only ADA certified service dogs are permitted at Minerals Hotel and Grand Cascades Lodge. No weight limit or fees will be imposed.
All service dog stays must be communicated at the time of hotel booking. Dogs will be registered with the Front Desk at check-in.
Need to board a pet during your stay? The Pet Spa, a respected pet lodging facility, is conveniently located at just a 10-minute drive from the Resort. Call 973.827.8881 to reserve accommodations.
ARE THERE FEES FOR CREDIT CARD USAGE THROUGHOUT THE RESORT?
Yes, guests and visitors will incur a 3.5% processing fee when using a credit card for payment.
WHEN CAN GUESTS USE THE SWIMMING POOLS DURING THEIR STAY?
Currently, guests may access the swimming pools as follows on days of check-in and check-out:
Grand Cascades Lodge
- On the day of check-in, guests may access the pools beginning at 12:00 pm.
- On the day of check-out, guests may access the pools until 5:00 pm.
Minerals Hotel
- On the day of check-in, guests may access the pools beginning at 10:00 am.
- On the day of check-out, guests may access the pools until 5:00 pm.
WHO CAN USE THE POOLS AT CRYSTAL SPRINGS RESORT?
Guests staying at Minerals Hotel have access to the Minerals pool complex only.
Guests staying at Grand Cascades Lodge have access to the Biosphere, Vista 180, and the Minerals pool complexes. We ask that Grand Cascades Lodge guests bring a towel from their hotel when using the Minerals pool.
For the safety of our guests, there is a 48 inch height requirement for the slide at the Biosphere.